Privacy Policy

Privacy Policy

Effective Date: 08/10/2024

At IOI Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect the personal information you provide to us.

1. Information We Collect

We collect the following types of personal information from you:

  • Full Name
  • Email Address
  • Phone Number
  • Physical Address
  • Payment Information

This information is collected when you sign up for an account via our web form.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Updates: We use your phone number and email address to send updates related to the services you have purchased or subscribed to.
  • Promotional Messages: We may use your phone number and email address to send you promotional messages about our products, services, and special offers.
  • Targeted Advertising: We use pixel tracking with Facebook Ads, Google Ads, and may extend tracking to additional platforms in the future to deliver targeted advertising based on your interaction with our website.
  • Location-Based Services: We may track your location as allowed under California law to understand the geographic distribution of our customers for internal strategic planning purposes.

3. Data Sharing and Selling

  • No Data Sharing: We do not share your personal information, including your phone number and email address, with any third parties.
  • No Data Selling: We do not sell your personal information to any third parties.

4. Cart Abandonment

We use the following tools to track cart abandonment:

  • Klaviyo
  • Google Analytics

We use cookies and similar technologies to keep track of the items you put into your shopping cart, including when you abandon your cart. This information is used to send cart reminder messages via email only. We do not use SMS for cart abandonment notifications.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from. We use these technologies in connection with services like Google Analytics and Facebook Ads to monitor and improve our advertising efforts.

6. Data Security and Retention

We take your privacy seriously and implement best practices to secure your data, including:

  • Encryption: All sensitive data is encrypted to ensure it is protected.
  • Two-Factor Authentication (2FA): We use 2FA to add an extra layer of security to your account.
  • Automated Deletion: We automatically delete your data when you close your account with us.

7. Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise any of these rights, please contact us at admin@ioisolutions.com.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

Please review this draft and let me know if there are any changes or additional details you’d like to include!