IOI Solutions Refund Policy
Effective Date: 06/15/2025
Version Reference: v2025.06
At IOI Solutions, we are committed to delivering high-quality digital advertising, SEO, CRO, creative, strategy, and related services as outlined in our agreements (SOW/PO and MCSA). Due to the nature of our work—which involves the allocation of time, expertise, and third-party platform management—our services are non-refundable once work has commenced.
1. Non-Refundable Services
All payments made to IOI Solutions are non-refundable once services have begun. This includes but is not limited to:
- Research & strategy development
- Paid media campaign setup and management
- SEO and CRO services
- Creative production
- Reporting and analytics
- Platform or software costs incurred on your behalf
2. Setup Fees
All setup fees and initial onboarding charges are non-refundable. These fees cover time, resources, and third-party costs dedicated to establishing your campaigns, tracking, or related deliverables.
3. Monthly Retainers & Ongoing Work
Monthly retainers are billed in advance and cover scheduled services, team availability, and account management for that billing cycle. No refunds or credits are issued for partial use of services within the billing period.
4. Performance-Based Fees
If your agreement includes a performance-based success fee (e.g., tied to delivery of a specific number of Sales-Qualified Leads or conversions), such fees will be invoiced and payable upon documented achievement of the agreed metric. These fees are not subject to refund once the qualifying criteria have been met.
5. Cancellations
Cancellations are governed by the terms outlined in your Statement of Work / Project Order (SOW/PO) and MCSA agreements. If a contract allows cancellation with notice, no refunds will be provided for services already rendered or third-party costs incurred up to the cancellation effective date.
6. Billing Errors
In the rare event of a billing error (e.g., duplicate charge), IOI Solutions will promptly investigate the matter. If an error is confirmed, we will issue a full refund for the incorrect charge within 10 business days.
7. Disputes
If you believe a refund is warranted for reasons outside this policy, please submit a written request to billing@ioisolutions.com within 10 business days of the billing date, including the reason for the request and supporting evidence. We will review and respond within 10 business days.